Resume — Eileen Callaghan

Eileen Callaghan eileen-callaghan.com/ | eileen.callaghan@icloud.com| 610.283.8090

Collaborative Product Designer skilled at transforming concepts into innovative solutions for enterprise software products. Adept at holding ideation sessions with product management to present mockups and prototypes derived from user research that satisfy business stakeholders. Attentive and organized, taking ownership for end-to-end product management. Experienced at presenting visual designs to leadership.

Technical Skills

Tableau | Microsoft Products including Office, Power BI, SharePoint

Education

TEMPLE UNIVERSITY, Fox School of Business, Philadelphia, PA

Master of Science, Innovation Management & Entrepreneurship, to be awarded December 2022
Selected coursework: Business Model Innovation, Management of Technology, Creativity Unleashed

PRATT INSTITUTE, Brooklyn, NY

Master of Science, Communications Design

Academic Projects

Strategic Management, February 2020 – Utilized the Product Innovation Charter and Stage-Gate to gauge interest in a product to alert commercial truck drivers to an impending bridge strike, market analysis, customer profiles, competitive analysis, and prototypes.
Business Model Innovation, October 2020 – Collaborate to determine the value proposition and pivoted a product concept for Aramark by identifying assumptions, customer alignment, and market opportunities utilizing the Business Model Canvas, Jobs to Be Done, Customer Journey Map, Design Thinking.

Experience

VIRIDITY ENERGY, Philadelphia, PA 2018 – 2020

Product Designer

Applied user-centered design to workflows and prototypes to collaborate with individuals and teams across the organization on a variety of related projects such as redesigning the company's public-facing website.
Partnered with the engineering team to design an analytical access point of complex battery storage sites providing asset-related data enabling users to spot meaningful trends.
Converted battery storage project specifications into mock-ups, conducted usability tests for products that provided decisive information to the Network Operations Center (NOC).
Implemented feature improvements for advanced software and hardware solution-based software product including monitoring views of assets and device performance over time.

INDUSTRY SAFE, Philadelphia, PA 2016 – 2018

User Experience Designer and Business Analyst

Established UI/UX best-practices and standards for next-generation design and development of flagship safety management software enabling OSHA compliance.
Conceptualized, designed, user-tested, and launched initial iOS and Android compatible mobile app including developing functional design concepts that enhanced the company’s brand goals.
Gathered business requirements and concepts from business units to produce mockups and prototypes to strengthen designs, enhance user experiences, and improve site visual design.
Devised site maps, process flows, wireframes, and mockups of designs based on established patterns and methodologies exceeding stakeholder requests and end-user feedback.

THOMSON REUTERS, Philadelphia, PA 2012 – 2016

Lead User Experience Designer and Researcher

Resolved usability obstacles for users of EndNote, a consumer-based product used to manage bibliographies and references when writing essays, articles, and research activities.
Led qualitative and quantitative user research activities by arranging collaboration sessions to write/review testing scripts, recruit test participants, creating and reporting findings to business partners.
Partnered with marketing and technical teams to prototype Project Neon, a pilot initiative designed to incorporate an ecosystem of products into one common SaaS platform.

JANNEY MONTGOMERY SCOTT, Philadelphia, PA 2010 – 2012

User Interface Designer

Presented UI design of landing pages, dashboards, and business applications to senior staff members
Introduced interactive wireframes for user testing and project acceptance; saved money and time by improving the quality of deliverables while reducing unnecessary work for developers.
Standardized the user interface, design, and branding of approximately 100 online forms through workflow diagramming in Visio. Development of static wireframes and interactive prototypes for presentation.

Additional

past recommendations